Privacy Policy
At Chapan Travel, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and travel services.
1. Information We Collect
We may collect the following types of personal data:
- Full name, email address, phone number
- Passport and visa information (when required for booking)
- Payment details (processed securely through third-party providers)
- Travel preferences, special requests, dietary or medical needs
- IP address and browser information (for website analytics)
We collect this information when you: – fill out booking or contact forms – communicate with us by email, WhatsApp, or Telegram – subscribe to our newsletter – browse our website
2. How We Use Your Information
We use your personal data to:
- Process bookings and travel arrangements
- Communicate with you regarding your trip
- Comply with legal and visa requirements
- Improve our services and user experience
- Send occasional newsletters (if you opted in)
We do not sell or rent your personal data to third parties.
3. Data Protection and Security
We take data security seriously. Your information is:
- Stored on secure servers
- Protected with industry-standard encryption
- Accessed only by authorized personnel
For payment processing, we use trusted third-party providers with secure payment gateways. We do not store your credit card details on our servers.
4. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Correct or update your information
- Request deletion of your data (unless required for legal purposes)
- Withdraw consent for newsletter communications
To make any of these requests, please email us.
5. Cookies and Tracking
Our website uses cookies to improve browsing experience and collect anonymous analytics. You can disable cookies in your browser settings if you prefer.
6. Changes to This Policy
We may update this Privacy Policy as needed. The latest version will always be available on our website with the effective date clearly stated.
7. Communication via WhatsApp, Telegram, and Online Forms
We offer the option to communicate with us via messaging platforms such as WhatsApp and Telegram, as well as through online contact or booking forms on our website.
By contacting us through these channels, you agree to share certain personal information, such as your name, contact details, and any travel-related requests or preferences.
Please note:
- Messaging platforms like WhatsApp and Telegram are third-party services. We do not control their data processing policies. We encourage you to review their respective privacy policies for more information.
- Messages sent via these platforms may be stored for the purpose of organizing your travel, responding to your inquiries, or maintaining service history.
- Information submitted via online forms on our website is transmitted over secure connections and is used solely to respond to your request or process a booking.
We do not use these communication channels for unsolicited marketing, and your information will never be shared with third parties without your consent.